Thank you for choosing Beijing Joying Hometextile Co., Ltd.! Below is our shipping policy for worldwide orders to ensure a fast, reliable service experience for every customer.

1. Scope of Shipment

We support shipping to most countries and regions around the world, including North America, South Africa, European countries (Spain, France, Russia, Poland, Italy), and the Middle East. Some areas may not be able to receive deliveries due to logistics restrictions. If your address is not within our delivery range, our customer service team will take the initiative to contact you for a refund or change the delivery address.

2. Time of Shipment

• Processing Time: Processing and shipping will be completed within 1-3 business days after order confirmation for standard cushion products.
• Delivery Time: Depending on the region, the delivery time is usually as follows:

- North America, Europe: 7-15 business days - Middle East, Asia: 10-20 working days - South Africa, South America, and others: 15-30 working days - OEM/ODM and Customized cushions: 30-45 business days

• Holidays and Special Circumstances: Please note that holidays or special periods (such as epidemics, customs delays, etc.) may affect delivery times.

 3. Distribution Costs

We offer the following delivery options:

• Standard Delivery: Most areas enjoy preferential delivery charges, which will be shown at checkout.
• Fast Delivery: Some areas provide expedited delivery service for fashion cushions, with costs depending on the country and specific needs. Please contact our customer service team for details.

4. Taxes and Duties

Taxes and duties for international orders are the responsibility of the customer according to local policies. We will try our best to provide accurate customs declaration documents for your order. For customers who need to know about customs duties in advance, it is recommended to confirm the relevant fees with the local customs office before placing an order.

5. Parcel Tracking

After all international orders are shipped, we will provide a package tracking number so that you can track the status of your package at any time. If you have any questions, please feel free to contact our customer service team for assistance.

6. Loss of and Damage to Parcels

If a package is lost in transit or arrives severely damaged, please contact our customer service team within 3 days of receipt and we will assist you with a claim or reshipment. For delays caused by force majeure factors in the distribution of parcels, we will actively cooperate with the logistics company to follow up.

7. Bulk Orders

For bulk orders of fashion cushions or wholesale inquiries, please contact us directly for customized shipping arrangements and potentially reduced shipping rates.